At HEXAVYNIX, we take great pride in the quality of our products and strive to ensure our customers have the best experience possible. If you are not fully satisfied with your purchase, we offer a comprehensive Money Back Guarantee to ensure your satisfaction.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Requests for a refund must be made within 30 days of the purchase date.
To initiate a return, please contact our customer service team at [email protected] with your order details, and our team will guide you through the process. You will receive an RMA (Return Merchandise Authorization) number which must be included with your return package.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Several types of goods are exempt from being returned. Perishable goods, custom products, and certain health and personal care items cannot be returned. We also do not accept returns on products that are intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
To return your product, you should mail your product to: HEXAVYNIX, 123 Commerce Street, Suite 101, Newtown, CA 94016. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For any further questions or concerns regarding the Money Back Guarantee, please do not hesitate to reach out to us.